Tag Archives: attention

Reflection: The Leader’s Gift – Presence

If the currency of the economy of relationship is trust, the currency of leadership is presence. To “be there” at the critical moment for an individual, a team or an organization is the essence of a leader’s effectiveness. Presence requires of the leader attention and intention. Good leadership is always intentional and “attentional.”

When I was helping to lead a community hospital in Virginia a decade or so ago I decided to count through the course of day every single human interaction I had – in person, in the hallway, in an executive or hospital meeting; by phone, email or text. I carried a 3×5 card and made little pencil tick-marks throughout the day. At the end of the 18 hours or so of measurement I counted 283 pencil marks: 283 encounters. The requirement for me as the leader to be present, attentional and intentional was not daunting or infinite. It was in fact finite and consisted of scores of opportunities to be present, to be listening, to be attentive – to “be there.”

The Egyptian philosopher Ptahhotep wrote in the 24th century BC, “Those who must listen to the pleas and cries of their people should do so patiently, because the people want attention to what they say even more than the accomplishing for which they came.”

Being there is a privilege bestowed on the leader never to be taken for granted.

There is a greeting among the people of Northern Natal in Africa when they meet someone, make eye contact and resolve to be present: “Sawu Bona – I see you.”

The reply is an equal commitment to attention and intention: “Sikhona – I am here.”

I see you. I am here.

These are perhaps the most important words we can live by for the men and women we have the privilege to lead.

Chuck Callahan Henry V 4.3 – Lead from the Front      https://henryv43.wordpress.com/

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Parsing the verb “to hear.”

Recently my wife traveled with a team to an orphanage in China to meet some of the children and to help to build relationships.  One of the things I was reminded of when she was gone was how well she listens.  And I realized that after nearly four decades of marriage and dating, my ability to make sense of the events of my life has become inexorably interwoven with her intentional and “attentional” listening to me.  So I missed her.  But it caused me on several long, quiet drives to think again about listening and the verb “to hear.”

“To parse” is to analyze, or to examine closely.  In closely examining my own ability to hear I know that I have been influenced by those from whom I have learned to listen.  But in leadership there is a point beyond listening that I have too often neglected.  There are four aspects in parsing the verb “to hear” as it pertains to our relationships with others.

Ignore“Wait, what?”  This is our most basic response to hearing.  We don’t.  In a world full of distractions we walk down the halls of our institutions with Blackberry or smart phone in hand, checking a few text messages while we’re on the elevator or scanning emails while we sit through board-room briefings. So when we should hear and listen we miss the opportunity because we are not present.  “Be there” lion-tamer Gunther Gabel-Williams advised his son as he took over the family business and stepped into the lion cage. Continue reading

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